Call Disconnected
The call dropped part-way through.
On this page
A call ended part-way through. Before anything else: whatever your receptionist had captured up to that point is saved.
The good news first
- The conversation up to the drop is stored, with its recording and transcript
- Any details already collected — name, number, address — are kept as a lead
- The call still appears in Conversations, so nothing is invisible
- If you have their number, you can ring back with full context
A dropped call is still a lead
Work out what happened
- 1
Open the call and check its length
A few seconds points at a hang-up on the greeting. Several minutes points at a genuine drop.
- 2
Read the last few lines
A polite goodbye means the caller ended it. Stopping mid-sentence means the line went.
- 3
Listen to the final moments
Audio degrading before the end suggests signal. An abrupt cut in clean audio suggests the caller hung up.
- 4
Check whether it's a pattern
One drop is life. Several a week at similar points in the call is worth reporting.
The common causes
- The caller's signal
- By far the most common. Mobile callers move, go indoors, or lose coverage, and broken-heating calls come from basements.
- The caller hung up
- They got what they needed, changed their mind, or were interrupted. Not a fault.
- A failed transfer
- If a transfer didn't connect, your receptionist should return and capture the details. If the caller was dropped instead, tell us.
- The caller's battery
- More common than you'd think, particularly on long evening calls.
What to do about it
- 1
Ring them back
If a number was captured, this is the whole answer. A callback within minutes of a dropped call converts well — they were mid-conversation with you.
- 2
Read the transcript first
You’ll know their name and the job. Opening with “we got cut off — you were telling me about the furnace” is a strong start.
- 3
Check the lead was created
Look in Leads & Consent. If details were captured before the drop, it’s there.
Turning a dropped call around
Dropped calls are a callback list
When it is worth reporting
- Several calls a week ending at a similar point
- Calls consistently ending right after the greeting
- Drops during transfers, with the caller not returned to your receptionist
- Any pattern by time of day
Send times and numbers to surajm@caughtleads.com — with those we can see what happened on our side of each call.
A small number is normal — wrong numbers, robocalls, people who hang up on any automated voice. A large share suggests an audio problem at the start; see Customer Could Not Hear the AI.