Call Recordings
Not offered today. What to use instead.
On this page
Calls to your receptionist are not recorded today, so there is no audio to play back. Every call still gets a written transcript and a summary, and those are what you review.
What every call gives you instead
Open Conversations and click a call. Everything below is on that one screen after the call ends.
- The transcript
- The whole call written out, every line labelled by who said it.
- The summary
- A short account of what the caller needed and how the call ended, with key points when there are some. A shortened version also shows in the Summary column of the Conversations list.
- Captured details
- Name, phone, email, address, the service and a preferred time, wherever the caller gave them.
- The booking
- The appointment, if one was made on the call.
Reviewing a call without audio
- 1
Start with calls that didn't book
The Outcome column shows which is which. Booked calls confirm things work; the ones that didn’t book tell you what to change.
- 2
Read the summary, then the transcript
The summary tells you how it ended. The transcript shows where it turned, usually near the end: a price, a date, or a question it couldn’t answer.
- 3
Note the exact sentence you'd change
Specific words are fixable. “It felt off” isn’t. Then change that detail in Business Config.
Five calls, once
What a transcript revealed
Text doesn't carry tone
Why the greeting mentions recording
Straight after your greeting, every call carries the same fixed disclosure:
“Quick note — I'm an AI assistant and this call may be recorded for quality. You can say 'stop' anytime to opt out.”
It tells the caller they’re talking to an AI, that the call may be recorded, and how to opt out. It’s built into every call and can’t be edited or switched off, so it stays in place even though calls aren’t recorded today.
- If a caller asks not to be recorded
- Your receptionist arranges a callback from your team instead of carrying on with the call.
- If a caller says stop
- That's an opt-out. It's honored right away, and we stop messaging that contact.
Treat transcripts as customer data
If recording is offered later
If we ever offer call recording, we’ll tell you before it’s switched on for your account, and this page will say exactly what changes.
No. Calls aren’t recorded, so there’s no audio to play. Read the transcript. If a detail matters and the transcript looks odd, a quick call to the customer settles it.
Delete the conversation from the Conversations list with the trash icon on its row. That removes the call and any booking made on it, updates your metrics, and can’t be undone. If they also want their contact details removed, email us and we’ll handle it.