Reading Your Bill
Your current month, the estimate, and the statement we email you.
Your bill builds up in the open. You can watch it during the month rather than finding out at the end.
Where it lives
Billing in the left menu.
What the screen shows
- Your plan
- Monthly, 3-month or 12-month, and the base you pay on it.
- Trial countdown
- What is left of your free trial, if you are still in it.
- Usage so far
- Voice minutes and text segments used this calendar month.
- Estimate so far
- This month priced the way it will be billed if nothing changes: the base and your usage so far. On a 3- or 12-month plan it includes the plan month that ends this month, at the plan's price. It moves during the month as usage accrues.
It says estimated for a reason
Why the estimate moves
Two reasons, both ordinary. Usage accrues as calls happen, so the number climbs through the month. And voice rounds up per call, so a day of many short calls adds more than the raw seconds imply.
If it looks wrong rather than merely higher than you expected, compare the minute count against your call volume in Attribution for the same period. The two should broadly agree.
Statements and payment
- Your statement
- After each calendar month ends, we email you an itemised statement, then charge that month's base and usage in one payment, plus any sales tax. Dodo Payments' receipt shows the tax.
- Who charges you
- Dodo Payments, our merchant of record. Your card statement shows Dodo Payments, and Dodo Payments emails you a receipt for every payment, which you can also download from its customer portal.
- Payment method
- Update your card in Billing.
- A failed payment
- We email you the amount, the month and when we'll try again, then try again about every 2 days, up to 3 more times, emailing you after each attempt. If your bank refuses the card outright (reported lost or stolen, say), we stop retrying that payment on that card; save a new card in Billing to pay it. Your line keeps answering for 7 days from the first failure. Once Dodo Payments confirms your new card, we try your unpaid month(s) on it at our next daily billing run, at least two hours later (usually within a day; if more than one month is unpaid, one each run, oldest first). If Dodo Payments collects the amount itself when you save the card, we match that payment to your bill and email you. After 7 days without a successful payment, callers hear the paused message; calls are answered again once your unpaid month is paid.
Check the minute count first, and remember voice rounds up per call. If the minutes themselves look wrong for your call volume, send us the billing month and we will go through it with you.
Yes. Forward them the itemised statement we email you each month, and the receipt Dodo Payments emails for each payment. For a picture of what the spend returned, the printable summary under Report is usually more useful to them than the statement on its own.
Bill not matching what you expected?