Frequently Asked Questions

Most owners are answering live calls within 15 minutes. You add your business details, list the work you take, set your hours, then make a test call to hear it yourself. Nothing about your existing phone changes until you decide to forward it.

Once your calendar is connected, it offers real open slots and books the one the customer picks. Both of you get the confirmation. If you'd rather approve bookings yourself, you can set it to collect a preferred time instead.

It doesn't guess. If a caller asks something outside what you've taught it, it says it will have someone follow up, captures their details and the question, and alerts you. If you turn transfers on, a caller who asks for a person can be put through to you instead.

It answers every hour of every day. Outside your business hours it says you're closed, still captures the lead, and books the first slot you're actually open. You can set separate rules for genuine emergencies.

Open the call, read the transcript, and find the detail it got wrong. Correct that detail in Business Config — a price, an hour, a service you don't offer — and it applies to every call from then on. You are teaching a record, not retraining a model.

It can be on more than one call at a time, so a caller isn't sent away because you, or it, are already on the phone. It isn't unlimited: our phone carrier caps how many calls run at the same moment. If you expect bursts of many calls at once, tell us before you go live and we'll confirm what your line can take.

Transfers are off until you turn them on in Business Config, where you choose Any time or Business hours only (that uses the hours on the same page; if none are set, calls aren't transferred). When a caller asks for a person, your receptionist rings your owner alert number. On most calls it first tells whoever answers that it's your AI receptionist, who is calling and why, and connects the caller only if they say yes. If nobody answers or they say no, it takes a message so you can call back. Use a US number whose owner has agreed to take these calls. A caller reporting a gas smell, carbon monoxide, fire or a similar danger is never transferred: they're told to leave and call 911, and the call ends.

When a call comes in, your receptionist checks the number against your own customer list. It doesn't greet them by the name on file. It asks their name as usual, and treats them as that customer only if the first name matches. It mentions their past visits only if they ask, and it never reads out an address, email or phone number.

Customers you text can reply PARAR to stop texts or AYUDA for help, and STOP and HELP still work. Spanish phone calls are in early access: turn Spanish on under Languages in Business Config (or during setup) and the greeting adds a Spanish notice, the receptionist answers Spanish callers in Spanish, and booking confirmations are said in Spanish. Some answers can still come out in English while we finish it.

Yes. You keep your number and simply forward calls to CaughtLeads — either all calls, or only the ones you don't pick up within a few rings. Your number stays yours, and you can turn forwarding off at any time from your phone.

A $49 monthly base, which includes your own local phone number, plus $0.12 per voice minute and $0.03 per text segment we send to your customers. Alerts to you and your team are free. We don't bill calls under 15 seconds, calls where the caller never says what they're calling about, calls our spam screening flags, or calls the receptionist identifies as a robocall or a sales pitch to your business. If one ever shows up on your statement, tell us and we'll credit it. If you turn transfers on, the time a caller spends talking with your team is billed at $0.12 a minute, the same as any call minute. There's no setup fee. If you text your customers, the carrier registration fees are passed through at cost, and we tell you the amount and get your OK before we register. Monthly is month to month; a 3- or 12-month plan takes 15% or 30% off the base. The full details are on the pricing page, and your plan and usage so far are under Billing in your account.

Yes, online from the Billing screen, with no call and no questions. On Monthly, your plan runs to the end of the calendar month you cancel in, and that month's base and usage are charged once after it ends. Call forwarding is set at your phone carrier, so cancelling doesn't switch it off: turn it off there, and calls ring your own line exactly as they did before. Export your call history and captured leads before your plan ends.

Your receptionist identifies itself as an AI assistant at the start of the call, and tells the caller the call may be recorded and how to opt out. That is a legal requirement in most places, and in practice callers do not mind: they care about being answered and getting a time booked. Spanish phone calls are in early access. With Spanish turned on, the greeting also says, in Spanish: "Hablamos español. Le atiende un asistente de inteligencia artificial y esta llamada puede ser grabada. Para no recibir más llamadas ni mensajes, diga 'alto'."

Your calls, transcripts and leads belong to your business and are visible only to logins you've created. Nothing is shared with another business on the platform, and your phone number is never used for anyone else.

It can follow up by text once your business's texting registration (A2P 10DLC) is approved, and only with people who have given permission. Until registration and consent are in place, your account texts none of your customers. Every message includes a way to opt out. Consent is tracked for each contact under Leads & Consent, and a contact who has opted out is never messaged again.