Changing or Cancelling

Everything on this page happens from Billing, and none of it requires a phone call with us.

Changing plan#

Onto a 3- or 12-month plan

Choose it in Billing. The lower base (15% or 30% off) applies to each plan month from the plan's start date, and each plan month is billed after it ends. Usage rates are unchanged.

Back to Monthly

Turn renewal off in Billing and you move to month-to-month when the plan ends. We also email you 30 days (3-month) or 40 days (12-month) before a plan renews; if that email can't reach you in time, the plan doesn't renew and you move to Monthly anyway. If renewal is off and that email hasn't gone out, it can't be turned back on that close to the end.

Leaving a plan early

The plan months you've started are re-priced at $49 and the difference is added to your bill for the month you cancel in. You never pay more than the plan's total, and there's no cancellation fee. The Refund & Cancellation Policy has worked examples.

Updating your card

In Billing. If a payment has failed: Once Dodo Payments confirms your new card, we try your unpaid month(s) on it at our next daily billing run, at least two hours later (usually within a day; if more than one month is unpaid, one each run, oldest first). If Dodo Payments collects the amount itself when you save the card, we match that payment to your bill and email you. Calls are answered again once your unpaid month is paid.

Cancelling#

1. 1

   Export your leads first

   While the account is still open. It takes a minute, and it is the one thing that is awkward to sort out afterwards.

2. 2

   Turn off call forwarding

   On your own phone, at your carrier. We can’t do this part for you, and it is the step that actually restores your old setup.

3. 3

   Cancel from Billing

   No notice period, no phone call and no questions.

During the free trial

Nothing is ever charged. Your line stops answering when the trial ends.

On Monthly

Your plan runs to the end of the calendar month you cancel in. That month's base and usage are charged once, after it ends, and nothing after that.

On a 3- or 12-month plan

The plan months you've started are re-priced at the Monthly price and the difference is added to your bill for the month you cancel in. Your service runs to the end of the plan month you're in. If you're far enough in that the re-priced months would reach the plan's total, cancelling stops the renewal instead and the plan runs to its end, with the remaining months billed as usual.

By email

Email us from your account's address and we act on it within 2 business days.

What happens to your data#

Your calls, transcripts and leads belong to your business. Export what you want before you close the account.

Your number is always yours#

You never handed it over, so there is nothing to hand back. Turn off forwarding and it rings exactly as it did before you started.