Phone Numbers

You keep the number you already advertise. Customers dial the same digits they always have. Nothing about your number changes — you simply point unanswered calls somewhere useful.

You keep your number#

• The number on your van, your website and your invoices stays exactly the same
• You don't port it, transfer it, or give up control of it
• You can switch forwarding off at any time from your own phone
• Your caller ID to customers is unchanged

How forwarding works#

Your carrier already supports this — it’s the same feature that sends calls to voicemail. Instead of voicemail, calls go to your CaughtLeads number, and your receptionist answers them.

Customer dials

Your normal business number, as always.

Your carrier forwards

Either every call, or only the ones you don't pick up in time.

Your receptionist answers

In one or two rings, with your business name.

You get the lead

Alert on your phone, lead in your account, appointment on your calendar.

Choosing a forwarding mode#

Setting it up#

1. 1

   Find your CaughtLeads number

   It’s shown in Settings → Phone Numbers. Copy it exactly — a single transposed digit is the most common cause of calls not arriving.

2. 2

   Turn on forwarding at your carrier

   On the handset or in your carrier account. Search their help for “call forwarding” if it isn’t obvious.

3. 3

   Set the ring delay low

   Under about four rings. Any longer and your carrier’s voicemail answers first — your receptionist never gets the call.

4. 4

   Make a test call

   Ring from another phone and let it ring through. This is the only way to know the whole path works.

Turning it off#

Switch forwarding off at your carrier and calls ring your line as before. Your history, leads and recordings stay in your account and remain exportable.

Your CaughtLeads number#

The number your calls forward to is yours alone. It is never shared with another business on the platform, and messaging is registered under your own business details rather than a shared pool.