Phone Numbers
Your number, forwarding, and keeping the one you have.
On this page
You keep the number you already advertise. Customers dial the same digits they always have. Nothing about your number changes — you simply point unanswered calls somewhere useful.
You keep your number
- The number on your van, your website and your invoices stays exactly the same
- You don't port it, transfer it, or give up control of it
- You can switch forwarding off at any time from your own phone
- Your caller ID to customers is unchanged
Nothing is locked in
How forwarding works
Your carrier already supports this — it’s the same feature that sends calls to voicemail. Instead of voicemail, calls go to your CaughtLeads number, and your receptionist answers them.
- Customer dials
- Your normal business number, as always.
- Your carrier forwards
- Either every call, or only the ones you don't pick up in time.
- Your receptionist answers
- With your greeting and your business name, then the AI disclosure.
- You get the lead
- The lead in your account, and an alert by email when it books or needs you.
Choosing a forwarding mode
Calls ring your phone first. If you don’t pick up within a few rings, they forward. You keep answering what you can and your receptionist catches the rest — the safest way to build trust in it.
Everything goes straight to your receptionist. Most owners move here after a week of reading their call transcripts, because it books faster than someone juggling a job site.
Forward only outside your working hours. Fewer businesses use this, because the calls you miss during the day are usually the ones you most want caught.
Setting it up
- 1
Find your CaughtLeads number
It’s shown in Settings → Phone Numbers. Copy it exactly — a single transposed digit is the most common cause of calls not arriving.
- 2
Turn on forwarding at your carrier
On the handset or in your carrier account. Search their help for “call forwarding” if it isn’t obvious.
- 3
Set the ring delay low
Under about four rings. Any longer and your carrier’s voicemail answers first — your receptionist never gets the call.
- 4
Make a test call
Ring from another phone and let it ring through. This is the only way to know the whole path works.
Re-check after any phone change
Turning it off
Switch forwarding off at your carrier and calls ring your line as before. Your history and leads stay in your account, and leads remain exportable.
Your CaughtLeads number
The number your calls forward to is yours alone. It is never shared with another business on the platform. When texting is set up, it’s registered with the carriers (A2P 10DLC) under your own business details rather than a shared pool, and texts go out only once that registration is approved.
New numbers are set up on the Telnyx carrier network. Numbers set up before that stay on Twilio, and texts are sent through Twilio.
Numbers are never shared between businesses
You can, and some businesses do for a specific campaign so they can measure it separately. Most keep advertising their existing number and simply forward it.
Nearly always forwarding. Work through AI Did Not Answer — it takes about two minutes.