AI Gave Incorrect Information
It quoted the wrong price, hours or service.
Your receptionist quoted the wrong price, gave the wrong hours, or said you do something you don’t. Every one of these traces to a detail in Business Config, and fixing it once fixes it permanently.
The short version
- 1
Open the call
Find it in Conversations and read the transcript.
- 2
Copy the exact sentence
The specific words, not an impression of them.
- 3
Trace it to its card
Use the table below. Every wrong sentence has exactly one source.
- 4
Change that detail and save
Applies on the next call. No publish step, no waiting.
- 5
Ring in and confirm
Ask the same question. Ten seconds, and you know it’s fixed.
Find the source
- A wrong price or fee
- Business Config → Services
- Wrong opening hours or days
- Business Config → Hours (check the time zone too)
- A policy — warranty, payment, parking
- Business Config → FAQs
- Offered a job you don't do
- Business Config → Services. Add it explicitly as work you decline.
- Said you cover somewhere you don't
- Business Config → Profile, service area
- Something from a document
- Business Config → Grounding & Knowledge. Check the uploaded file is current.
- Your business name or description
- Business Config → Profile
Fix it
A real one
Source: Hours. Fix: add Saturday 8am–1pm and save. Twenty seconds, and every future caller who asks gets offered a Saturday.
Change one thing at a time
Why it happened
Your receptionist doesn’t invent answers. It answers from what you’ve told it, so a wrong answer means one of three things:
- The detail was out of date
- Your prices moved, or you started working Saturdays, and the config didn't follow. The most common cause by far.
- The detail was never entered
- It filled a gap with the closest thing it had. Add the missing detail.
- Two sources disagree
- A price in Services and a different one in an uploaded price list. Make them match.
It should say when it doesn't know
If it keeps happening
Almost always two sources disagreeing. Check whether the same fact appears in Services, an FAQ, and an uploaded document under Grounding & Knowledge. Update all of them.
That’s a gap rather than an error. Add the missing FAQs, or upload the reference material it needs. Search your transcripts for “someone will follow up” to find them all at once.
Send us the call time and number. That’s not expected behaviour and we want to see it.
Checked all three sources and it’s still wrong?