Integrations
Connect your calendar and the tools you already use.
On this page
Connections are where your calendar and other tools plug in. One of them matters far more than the rest.
The Connections screen
Connections in the left menu shows each connection and whether it’s set up.
Your calendar is the important one
Your receptionist offers open times and books the one the caller picks either way. The calendar decides where that booking ends up.
- Without a calendar
- Bookings are made and saved in CaughtLeads, but nothing reaches your own calendar, so you copy them across yourself.
- With a calendar
- Each booking is also created on your Cal.com calendar, and on Google Calendar if your Cal.com account is connected to it.
This is the highest-value ten minutes in setup
Connecting a calendar
- 1
Use a Cal.com account
Calendars connect through Cal.com today. If you live in Google Calendar, connect it inside Cal.com and bookings will reach it too.
- 2
Ask us to connect it
During setup our team connects your Cal.com account and the event type to book onto. There’s no self-serve screen for this yet.
- 3
Check your hours are set
The times offered come from your business hours, crew size and job length in CaughtLeads, minus what’s already booked there. Empty hours mean no slots.
- 4
Make a test booking
Ring in, take a slot, confirm it appears with the right details — then cancel it so it doesn’t count as a no-show.
What changes once it’s connected
- Each booking is created on your Cal.com event type, with the caller's name and the service
- If Cal.com has a problem, the booking is still saved in CaughtLeads
- Bookings show in your funnel and their value counts in pipeline
It doesn't read your calendar's busy times
A useful habit
Other connections
Beyond the calendar, you can send bookings, new leads and call events to Slack, to GoHighLevel, or through a signed webhook that n8n, Zapier or Make can pick up and pass on. Housecall Pro has a direct connection in beta, and bookings reach Jobber and ServiceTitan through your own Zapier. See Send Bookings to Your Field-Service Software.
The Connections screen shows what you can connect today, and the integrations pages on our site carry the detail for each one.
Two usual causes: empty business hours, or every slot in those hours already booked in CaughtLeads. Check your hours first.
The booking is still saved in CaughtLeads, on the call in Conversations. Ask us to check the Cal.com connection, and see Booking Was Not Created.