CaughtLeads
CaughtLeads Docs

Your AI receptionist, explained simply.

Learn how CaughtLeads answers calls, captures leads, books work, and helps your business never miss another opportunity.

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Seven sections, ordered the way you’ll actually need them.

Getting Started

Set up your AI receptionist and make your first test call.

5 articles

AI Receptionist

Teach it about your business and how you want calls handled.

12 articles

Calls & Leads

Every conversation, recording, transcript and captured lead.

8 articles

Dashboard

The numbers that show what your receptionist brought back.

7 articles

Billing & Plans

What you pay, how usage is counted, and where to find the bill.

4 articles

Settings

Your profile, numbers, alerts, team and connected tools.

7 articles

Guides

Start-to-finish walkthroughs for the jobs you'll actually do.

6 articles

Troubleshooting

Something looks wrong? Start here.

6 articles

FAQ

Short answers to the questions we get most.

1 article

Popular guides

What most owners open in their first week.

  1. 01Quick SetupThe five steps that get your receptionist answering.
  2. 02Make Your First Test CallHear what your customers hear, in two minutes.
  3. 03Configure Your ReceptionistThe one screen where you change everything.
  4. 04Pricing & PlansThe trial, pay-as-you-go, and the savings plans.
  5. 05After-Hours CallsNights, weekends and holidays without an answering service.
  6. 06Knowledge BaseUpload your price list, warranty or policy and it reads from them on calls.
What actually happens

One missed call, start to finish

Every call your business gets follows the same seven steps. Nothing here needs setting up by hand — it’s what your receptionist does on its own, from the moment the phone rings.

Read the full walkthrough

  1. A customer calls

    0 sec

    Your number rings. Nobody has to be free to answer it.

  2. CaughtLeads answers

    2 rings

    It picks up on the first or second ring — day, night, or while you're under a sink.

  3. It understands the request

    live

    It listens to what the customer actually needs, in their own words.

  4. It collects the details

    ~60 sec

    Name, number, address, and what the job is — asked in a natural order.

  5. The lead is captured

    saved

    Everything lands in your account as a lead you can act on, with the recording attached.

  6. Booked, transferred, or followed up

    booked

    It offers a real slot on your calendar, hands urgent calls to a person, or promises a callback.

  7. You get the opportunity

    + revenue

    You're alerted straight away, and the job shows up in your numbers at the end of the month.

Product walkthrough

Hear it before your customers do

The fastest way to understand CaughtLeads is to ring it. Make a test call, listen to the recording, and read the transcript — then change one answer and hear the difference on the next call.

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Common questions

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All questions
Most owners are answering live calls within 15 minutes. You add your business details, list the work you take, set your hours, then make a test call to hear it yourself. Nothing about your existing phone changes until you decide to forward it.
Yes. You keep your number and simply forward calls to CaughtLeads — either all calls, or only the ones you don't pick up within a few rings. Your number stays yours, and you can turn forwarding off at any time from your phone.
Your receptionist identifies itself as an AI assistant at the start of the call, and tells the caller the call may be recorded. That is a legal requirement in most places, and in practice callers do not mind: they care about being answered and getting a time booked.
It doesn't guess. If a caller asks something outside what you've taught it, it says it will have someone follow up, captures their details and the question, and alerts you. You can also set it to transfer certain calls straight to a person.
It answers every hour of every day. Outside your business hours it says you're closed, still captures the lead, and books the first slot you're actually open. You can set separate rules for genuine emergencies.
Open the call, read the transcript, and find the detail it got wrong. Correct that detail in Business Config — a price, an hour, a service you don't offer — and it applies to every call from then on. You are teaching a record, not retraining a model.