Account Settings
Password, billing and closing your account.
Account settings cover the things that are about you rather than about your receptionist: your login, your plan, and what happens to your data.
Your login
- 1
Changing your password
From your account settings. If you signed in with Google, your password lives with Google rather than with us.
- 2
If you've forgotten it
Use the reset link on the login page. It emails you a way back in — we can’t see or send your existing password.
- 3
Changing your email
Update it in account settings. Remember to update it in Owner alerts too if that’s where your leads go — they’re separate settings.
Give everyone their own login
Billing and your plan
Billing shows your current plan, your usage and your invoices. Pricing is based on how much you use it, and there’s no long contract.
- Your plan
- What you're on now, and what it includes.
- Usage
- What you've used this period, so a bill is never a surprise.
- Invoices
- Your billing history, downloadable for your records.
- Payment method
- Update the card here. A failed payment is emailed before anything is interrupted.
Judge the plan against recovered revenue
Your data
Your calls, recordings, transcripts and leads belong to your business. They’re visible only to logins on your account, and never to another business on the platform.
- Exporting
- Leads can be exported at any time, with contact details, outcome and consent status.
- Recordings and transcripts
- Available while your account is open, and reachable from each conversation.
- Deletion requests
- If a customer asks for their record to be removed, contact support and we'll handle it.
Consent travels with the contact
Closing your account
- 1
Export anything you want to keep
Leads first. Do this before you cancel, not after.
- 2
Turn off call forwarding
On your own phone, at your carrier. Your number then rings exactly as it did before — this is the step that actually restores your old setup.
- 3
Cancel from Billing
No notice period and no exit call required.
Your number is yours throughout. Nothing about closing your account affects it.
Seasonal businesses often want this. Tell us what you need — it’s a reasonable ask and worth a conversation rather than cancelling and setting up again in spring.