If you can say it, you can set it
No dropdowns to decode. Write the rule the way you would tell a new hire, and Agent Studio turns it into how the receptionist behaves on the next call.
“Always offer a callback if we cannot book on the first call.”
“Sound warmer when a caller mentions they are in pain or stressed.”
“Never quote a firm price for a roof; book the free inspection instead.”
“Ask for the gate code whenever the address is a gated community.”
Hand it the documents you already have
Drop in your pricing sheets, standard procedures, and scripts. Agent Studio reads them and the receptionist starts answering from your real material, so callers hear your prices and your process, not a generic guess.
- PDF, Word, plain text, and images are all supported.
- Update a document and the receptionist picks up the change.
- Learned
Pricing sheet.pdf
Real numbers, so the receptionist stops guessing
- Learned
Booking SOP.docx
Your exact steps for taking an appointment
- Learned
Objection scripts.txt
How your best rep answers the hard questions
Your words, on the line
Every change you make maps to something a caller actually hears. Here is how the edits above land on a live call.
“Always offer a callback.”
When a slot is not agreed, the receptionist offers a specific callback time and logs it.
“Sound warmer on pain calls.”
The tone shifts to reassuring and unhurried the moment a caller mentions discomfort.
Your pricing sheet, uploaded.
The receptionist answers “how much is a tune-up?” with your real number, not a hedge.